The expectation of our response time and phone availability is Monday – Friday 9 am – 5 pm CST, excluding national holidays. Our Virtual Assistants are NOT required to work after hours, weekends, or holidays. However, we do our best to make sure projects/tasks are covered and to make ourselves available for urgent matters. You can email after hours, holidays and weekends for urgent matters and you will receive a response in a timely fashion; please type URGENT in the subject field.